BELFAST – 18 July, 2014 – During the recent Contact Center World gala party held on 27 June in Lisbon, contact center industry leaders from Europe, Middle East & Africa (EMEA) were recognised for their best practices in outsourcing. The honourees included Concentrix Corporation and Cisco Systems, which jointly received the gold award for best outsourcing partnership. Contact Center World is the global association representing contact center best practices and networking.
Together, the EMEA teams from Concentrix and Cisco support frontline technical and non-technical support for Cisco`s customers, partners and employees. Using a blended delivery model across multiple locations, the partners provide consistent, high-quality online and phone customer service, as well as multi-lingual support.
“This industry award is evidence of our ability to jointly deliver a world-class customer experience,” said Valerie Sujobert, Service Manager, Cisco Systems, Inc. “I believe the success of the Concentrix/Cisco relationship is based upon our shared values of trust, respect, innovation and a desire to win.”
“Over the past two years, we have worked to significantly expand our footprint, from a single location in Northern Ireland to five sites globally, all whilst maintaining excellence in customer experience and consistency of processes and delivery,” explained Philip Cassidy, Senior Vice President of Concentrix. Since 2003, the Concentrix/Cisco team has grown twenty-five fold.
In announcing the 2014 EMEA winners, Raj Wadhwani, President of ContactCenterWorld.com noted, “The best of the best were amazing and inspiring, and so much was shared that everyone walked away with hundreds of best-practice ideas.”
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada.
Concentrix Corporation, a wholly owned subsidiary of SYNNEX Corporation (SNX), is a global leader in high value business services, focused on process optimisation, customer engagement strategy, technology innovation, and ecosystem performance. Our holistic approach to customer engagement, deep domain expertise and process innovation enables us to deliver unique, transformational solutions for our clients. For information and recent news, please visitwww.concentrix.com. Follow Concentrix and SYNNEX on Twitter, Facebook and LinkedIn from the “Social Communities” section of the SYNNEX Global Site at http://www.synnex.com/.
SYNNEX Corporation (SNX), a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world. The Company provides services in IT distribution, supply chain management, contract assembly and global business services. Founded in 1980, SYNNEX employs approximately 53,000 full-time and part-time associates worldwide. Additional information about SYNNEX may be found online at www.synnex.com.